Pricing, Ordering, Maintenance and End User License Agreement FAQ
Passwordstate is a web based Enterprise Privileged Access Management (PAM) solution. Below is a collection of questions and answers relating to pricing, ordering, maintenance and our licensing model. This includes important information relating to changes associated with Annual Support and Upgrade Protection.

General Pricing FAQ


Question:
 What are each of the different types of licenses and modules?
Answer:
 Passwordstate has a combination of different license and subscription modules, depending on the type of features you require. Below is a summary of each:

License Type Purpose Purchased
Client Access Licenses Named User licenses for login to Passwordstate and use of all Enterprise features Once Off
High Availability Module Allows uninterrupted access to your passwords during a disaster Once Off
Annual Support and Upgrade Protection Maintenance providing technical support and upgrades to all new versions of the software* Annually
Password Reset Portal Module Self Service Reset Portal allowing users to reset/unlock their own Active Directory accounts Annually
Remote Site Locations Module Provides Privileged Access Management (PAM) for firewalled environments Annually
* Active Annual Support and Upgrade Protection is required to use the Password Reset Portal and Remote Site Locations Modules and enable the product to be upgraded to the latest version. Without active Annual Support and Upgrade Protection only instances using "Free for 5 Users" licensing can be upgraded to the latest version.

Question:
 What happens if I need to purchase additional licenses?
Answer:
 Please contact us at sales@clickstudios.com.au, letting us know what additional licenses you need, and we will provide you with a quote for your new licenses, ensuring your Annual Support and Upgrade Protection and/or module subscriptions are properly co-terminated.

Question:
 Can we purchase licenses through a Reseller?
Answer:
 Yes you can purchase licenses through a Reseller, and you can find a list of Authorized Resellers here Authorized Resellers.

Question:
 Are there any discounts for Education institutions and Non-Profits?
Answer:
 Yes, we offer 30% discount on the purchase of Passwordstate Liceses and the High Availability Module. We do not offer discount on the Password Reset Portal or Remote Site Locations module subscriptions. Please refer to this page for full details - Non-Profit Discount. Please note that our 30% discount for Education and Non-Profits is not available through a Reseller - you would either need to forgo your discount, or the Reseller will, if you wish to purchase through a Reseller.

Question:
 Do Education institutions and Non-Profits also receive discount on Annual Support and Upgrade Protection Renewals?
Answer:
 Unfortunately we do not offer discounts on Annual Support and Upgrade Protection renewals. The price of Annual Support and Upgrade Protection is already discounted.

Question:
 Are there any discounts for government organizations?
Answer:
 Discounts are not offered to government organizations (unless you are a provider of primary, secondary or tertiary education in which case you would qualify for Click Studios 30% discount for Education and Non-Profits).

Question:
 If I purchase some Client Access licenses for Passwordstate, do I receive the "Free for 5 Users" licenses, or do I need to purchase these?
Answer:
 If your initial purchase of additional licenses includes Annual Support and Upgrade Protection then we will provide you with the "Free for 5 Users" licenses at no cost. License purchases without Annual Support and Upgrade Protection are not eligible to receive the "Free for 5 Users" licenses.

Question:
 Can I have the "Free for 5 Users" licenses added to every Passwordstate instance I need to run in my organization?
Answer:
 No. The "Free for 5 Users" licenses are only provided once, at no cost, on an organisation's initial purchase of additional licenses with Annual Support and Upgrade Protection.

Question:
 How can I request a quote?
Answer:
 Requesting a quote is as easy as visiting the following page and filling in your details - Request a Quote

Question:
 Where can I find the Passwordstate End User License Agreement?
Answer:
 You can view and download the Passwordstate EULA here - Passwordstate EULA

Question:
 After I purchase, do I need to reinstall the software?
Answer:
 There is no need to reinstall your software. Simply update your license keys using the instructions and new keys supplied by us via email.

Question:
 How can I submit a Purchase Order (PO number) to Click Studios?
Answer:
 To get started, please visit the following page for instructions on how to submit a PO to us - Purchase Order Instructions.

Nominated Contacts FAQ


Question:
 Why do I need to provide Click Studios with Nominated Contacts?
Answer:
 Click Studios registers the business contact details for up to 4 contacts for each organization that purchases our software. Only the First Name, Surname and email address for each contact are recorded. These contacts receive all license keys, important information and automated renewal notifications.

Question:
 Can I supply a Generic Email account as the Nominated Contact?
Answer:
 Yes, you may supply a generic email address as one of the 4 Nominated Contacts for your organization. Please note Click Studios strong preference is to retain at least one person’s First Name, Surname and email address in addition to a generic email address.

Question:
 What happens if a Nominated Contact no longer works in our organization?
Answer:
 It is your responsibility to ensure your Nominated Contacts are accurate, current and complete. If you need to change your Nominated Contacts please email sales@clickstudios.com.au with your updated contact details.

“Free for 5 Users” FAQ


Question:
 What is the “Free for 5 Users” version of Passwordstate?
Answer:
 Click Studios believes in supporting small business, which is why we offer Passwordstate licensing "Free for 5 Users". This version currently provides all the Enterprise functionality for up to 5 users and is valued at $275.00 USD.

Question:
 Does it come with free Annual Support and Upgrade Protection?
Answer:
 The "Free for 5 Users" version can be upgraded to the latest version of Passwordstate anytime, but technical support does not come with the free version of Passwordstate. You can however use our community forums, and other members may assist you.

Passwordstate Client Access Licenses FAQ


Question:
 How do the Client Access license ranges work i.e. 10 to 19 licenses?
Answer:
 The licensing is structured to offer greater discount when you purchase more Client Access Licenses in a single transaction. The discount is not accumulative if you purchase additional licenses at a later date. Below is a table showing the different price ranges, and these prices include Annual Support and Upgrade Protection.

No. Users Price per User (USD)
1 to 9 $66.00
10 to 19 $61.20
20 to 49 $56.40
50 to 74 $48.00
75 to 99 $43.20
100 to 199 $37.20
Enterprise $7,524.00
Global $19,932.00
Question:
 What is the difference between Client Access, Enterprise and Global Licenses?
Answer:
 See below for a description of each of the license types.

Client Access Licenses
Client Access Licenses allow the specified number of Named Users access to one Production installation. Passwordstate automatically assigns licenses to users and this can be adjusted on a user by user basis. A minimum quantity of 5 Client Access Licenses applies to any purchase of Client Access Licenses.

Enterprise License
An Enterprise License allows for one Production installation, with an unlimited number of Named Users.

Global License
The Global License allows for an unlimited number of Production installations, and an unlimited number of Named Users. If also purchasing the High Availability license, the Global License also allows for unlimited number of installations of this as well. Please note the Global License can only be used within same company structure - no part owned subsidiaries, partner companies, or separate government departments.

Question:
 Are the Client Access, Enterprise and Global Licenses a one-time purchase or annual cost?
Answer:
 The Client Access, Enterprise and Global Licenses are a perpetual license (one-time cost), and they are yours to own forever once purchased. You must ensure you have active Annual Support and Upgrade Protection to be able to upgrade to the latest version, purchase and use the Password Reset Portal and Remote Site Locations subscription modules and receive technical support.

Question:
 Is a Client Access considered a user account or a password created?
Answer:
 Licensing is based on the number of Named Users. There are no other restrictions in Passwordstate, and you can record an unlimited number of passwords.

Annual Support and Upgrade Protection FAQ


Question:
 What does Annual Support and Upgrade Protection entitle you to?
Answer:
 Annual Support and Upgrade Protection entitles you to all minor and major releases of Passwordstate, priority email & phone support (technical questions, how to questions, and general enquiries), and remote desktop assistance if deemed required. Click Studios has additional controls relating to the use of some features in Passwordstate. Certain features included in our software are bound to a customer’s Annual Support and Upgrade Protection coverage. Full details of the Support Agreement can be found here View Support Agreement.

Question:
 What is the cost of Annual Support and Upgrade Protection in subsequent years?
Answer:
 Subsequent years for Annual Support and Upgrade Protection is 20% of the cost of the licenses. For example, if you were to purchase 10 licenses with annual support for $612.00 USD, subsequent years for Annual Support would be $102.00 USD.

Question:
 If you purchase without Annual Support and Upgrade Protection and want to upgrade to a future release of Passwordstate, do you have to buy all new licenses?
Answer:
 No, we will offer an upgrade path - although it's more cost effective to purchase the Annual Support and Upgrade Protection. Annual Support and Upgrade Protection costs 20% of the value of your licenses, but if you would like to add maintenance back at a later date the cost is 50% of the value of your licenses.

Question:
 If you purchase without Annual Support and Upgrade Protection, or let it expire, what functionaility do you have?
Answer:
 Without active Annual Support and Upgrade Protection each of our products is limited as per the following:

Passwordstate: Remains fully functional but cannot be upgraded to newer versions
High Availability Module: Remains fully functional
Password Reset Portal: Is subscription based and all functionality is disabled
Remote Site Locations: Is subscription based and all functionality is disabled

Question:
 If I let my Annual Support and Upgrade Protection expire, what is the cost to start it again?
Answer:
 Annual Support and Upgrade Protection is normally 20% of the license cost. To re-start Annual Support and Upgrade Protection after it has expired will increase the cost to 50% - it is more cost effective to keep your Annual Support and Upgrade Protection Active.

Question:
 Do you offer any flexability with the dates for renewal of Annual Support and Upgrade Protection?
Answer:
 Unfortunately no. However we have commenced sending renewal notification reminders at 90 days to allow customers time to ensure they have placed their renewal order.

Question:
 Can I still renew Annual Support and Upgrade Protection by Bank Tranfer or Check Payment?
Answer:
 Of course. However we need a soft copy of a Purchase Order confirming you are renewing your Annual Support and Upgrade Protection. Without this you are not covered and we can only supply your new license keys on receipt of payment. Please note that international checks can take up to 4 months to arrive and without a Purchase Order your Annual Support and Upgrade Protection may expire.

High Availability Module FAQ


Question:
 What is the purpose of the High Availability module?
Answer:
 The High Availability module allows you to have a second install of Passwordstate for Disaster Recovery purposes – without purchasing this license, the End User License Agreement (EULA) only allows you to have one production install. In the event your primary Passwordstate web server or database server were unavailable, you can still access your passwords via the High Availability instance.

Question:
 How is the High Availability module licensed?
Answer:
 The HA module is licensed for the same Named Users you are covering in your Primary Instance, and the HA license allows you to have a Secondary Instance for disaster recovery purposes.

Question:
 If I have previously purchase some Client Access Licenses, and the High Availability module, and wish to purchase additional Client Access Licenses, do I need to purchase anything additional for the High Availability module?
Answer:
 No you don't - the High Availability module is a once off purchase, regardless of adding additional licenses any time in the future.

Question:
 If my Annual Support and Upgrade Protection has expired will my High Availability module still function?
Answer:
 Yes. The HA Module allows you to have a Secondary Instance that matches your Primary Instance. In this case you will have a HA instance of Passwordstate but you cannot upgrade to any newer versions or receive technical support.

Password Reset Portal Module FAQ


Question:
 Your licensing seems to indicate you need to purchase blocks of users. If I wish to purchase a smaller number of licenses, is this possible?
Answer:
 Unfortunately this is not possible, and you would need to purchase the required "blocks" of licenses. We've have kept the cost of this module at a reasonable price, so hopefully this would not be an issue for our customers.

Question:
 What does the 'Unlimited Users' license option provide for this module?
Answer:
 It allows for an unlimited number of users in your organization to use the Password Reset Portal to unlock or reset their Active Directory accounts. You would purchase this if you have a requirement for 10,000+ users.

Question:
 What happens if I let my annual subscription for this module expire?
Answer:
 If this module where to expire, no users would be able to unlock or reset their own Active Directory accounts, and would instead need to call your Help Desk to organise this.

Question:
 If I want to purchase some licenses for this module, how do I co-terminate the subscription end date with my exisitng Passwordstate Licenses?
Answer:
 Please contact us at sales@clickstudios.com.au, letting us know how many licenses you need, and we will provide you with a quote where your maintenance and/or module subscriptions are properly co-terminated.

Remote Site Locations Module FAQ


Question:
 If I want my clients to login and view their passwords, do I have to purchase any Client Access Licenses for them?
Answer:
 No you don't - each Remote Site Location license allows for an unlimited number of users from that site logging in and viewing their passwords. Their User Account records in Passwordstate does not count towards any Client Access Licenses you may have purchased.

Question:
 What happens if I let my annual subscription for this module expire?
Answer:
 If this module where to expire, then no Privileged Access Management (PAM) to any remote sites would be possible. It would prevent Discovery Jobs, Account Heartbeats and Password Resets from executing. It will also prevent users from that site logging into Passwordstate to view their passwords.

Question:
 What does the 'Unlimited Sites' license option provide for this module?
Answer:
 It allows for an unlimited number of Site Locations to be managaged from within Passwordstate. If you have a requirement to manage more than 30 Remote Site Locations, then this is the most cost effective option you can choose.

Question:
 If I want to purchase some licenses for this module, how do I co-terminate the subscription end date with my exisitng Passwordstate Licenses?
Answer:
 Please contact us at sales@clickstudios.com.au, letting us know how many licenses you need, and we will provide you with a quote where your maintenance and/or module subscriptions are properly co-terminated.

Software End User License Agreement (EULA) FAQ


Question:
 Do I need to accept the Click Studios Software End User License Agreement?
Answer:
 Yes, by clicking on the “I agree” (or similar button) that is presented to you at the time of your Order, or by using or accessing Click Studios Software, you indicate your assent to be bound by this EULA. If you do not agree to this then do not use or access the Software.

Question:
 If I purchase licenses or Annual Support and Upgrade Protection via an Authorised Reseller does the Click Studios Software EULA still apply to me?
Answer:
 Yes, if you do not agree or accept the EULA you must not use or access the Software.

Question:
 When does the Click Studios Software End User License Agreement take effect?
Answer:
 When we make modifications to the EULA they will take effect at either the next renewal of your Annual Support and Upgrade Protection or your next Order after the published Effective Date.

Question:
 Can the Click Studios Legal Team work with us to make changes to the EULA?
Answer:
 Unfortunately we're unable to make any changes to our EULA. Maintaining a standardized agreement enables us to focus on innovating our product and keeping our prices low. We think the EULA is very fair to all parties involved.