General Pricing FAQ

 What types of licenses and modules are available?
 Passwordstate provides a range of licensing options and subscription-based modules designed to support enterprise security, scalability, and business continuity. Below is an overview of each:

License Type	Purpose	Purchase Model
Client Access Licenses	Named user licenses granting access to Passwordstate and all Enterprise features	One-Time Purchase
High Availability Module	Ensures uninterrupted access to credentials in the event of system failure or disaster recovery scenarios	One-Time Purchase
Annual Support and Upgrade Protection	Provides technical support, security updates, and access to the latest software releases*	Annual Subscription
Password Reset Portal Module	Enables end users to securely reset and unlock their Active Directory accounts without IT intervention	Annual Subscription
Remote Site Locations Module	Extends Privileged Access Management (PAM) to firewalled and geographically distributed environments	Annual Subscription

 What is the process for purchasing additional licenses?
 When requiring additional licenses, please contact our sales team at sales@clickstudios.com.au. We will assess your licensing requirements and provide a customized quotation, ensuring all licenses and module subscriptions remain co-termed.

 Can we purchase licenses through a Reseller?
 Yes, Passwordstate licenses can be procured through our network of Authorized Resellers. To locate a reseller in your region, please refer to our official Authorized Resellers directory.

 Are there any discounts for Registered Charities and Education Providers?
 We offer a 30% discount on Passwordstate licenses and the High Availability Module for registered charities and accredited educational institutions. However, this discount does not apply to the Password Reset Portal or Remote Site Locations module subscriptions. For full details, please visit our Non-Profit Discount page.

Note: The 30% discount for charities and educational institutions is not applicable when purchasing through an Authorized Reseller.

 Do registered charities and educational institutions receive discounts on Annual Support and Upgrade Protection renewals?
 No, additional discounts are not available on Annual Support and Upgrade Protection renewals, as they are already priced at a discounted and optimized rate.

 Are discounts available for government organizations?
 Discounts are not provided to government organizations, except for those providing Primary, Secondary or Tertiary education, which qualify for our 30% discount for registered charities and education providers.

 If we purchase additional Client Access Licenses, do we receive the "Free for 5 Users" license?
 Yes, organizations that purchase Annual Support and Upgrade Protection alongside their initial license acquisition will receive the equivalent of a "Free for 5 Users" license at no extra cost. However, if the initial license purchase does not include Annual Support and Upgrade Protection, the additional 5 user licenses will not be granted.

 Can we apply the "Free for 5 Users" license to multiple instances within our organization?
 No, the "Free for 5 Users" license is only granted once at no cost upon an organization’s initial purchase of additional licenses, when purchased with Annual Support and Upgrade Protection. It cannot be applied to multiple instances within the same organization.

 How can we request a formal quote?
 To obtain a formal quotation customized to your enterprise’s licensing requirements, please visit our Request a Quote page and submit your details. Alternatively, you can contact us at sales@clickstudios.com.au, and our team will arrange a tailored quote for you.

 Where can we access the Passwordstate End User License Agreement (EULA)?
 The latest version of the Passwordstate End User License Agreement (EULA) can be viewed and downloaded here.

 Is a reinstallation required after purchasing additional licenses?
 No, reinstalling the software is not required. Once your purchase is complete, simply update your license keys using the instructions and activation keys provided via email.

 Does Passwordstate accept purchase orders (POs)?
 Yes, we accept purchase orders (POs). However, please note that as outlined in our End User License Agreement, licenses will only be issued upon receipt of payment if purchase orders include extended payment terms beyond those specified by Click Studios. For details on submitting a purchase order, please visit our Purchase Order Instructions page.

 What payment methods are accepted?

• Orders below $400 USD: Payment can be made via Credit Card through our eCommerce partner, BlueSnap.
• Orders above $400 USD: Payment options include Bank (Wire) Transfer and Credit Card via BlueSnap.
 All quotations and invoices include the necessary payment details. Customers with a history of late payments may be required to provide payment before licenses are issued.

 Does Click Studios charge sales tax on purchases?

• Customers outside of Australia: The purchaser is responsible for any applicable sales tax in their respective jurisdiction.
• Australian Customers: Transactions processed via BlueSnap or directly with Click Studios will be subject to applicable Sales Tax.

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Price Increase FAQ

 When does Click Studios adjust its priceing?
 Click Studios reviews and adjusts pricing for Annual Support and Upgrade Protection and existing software> annually in early March. These price adjustments typically align with a minor software release to ensure continued investment in product development, security enhancements, and enterprise-grade support services.

 How is the annual price adjustment determined?
 The annual price adjustment follows a structured approach based on our Maximum Increase Index which applies to both existing software licenses, subscriptions and Annual Support and Upgrade Protection renewals. The increase is capped at the Australian Consumer Price Index (ACPI) for the preceding 12 months, plus 5%. While this represents the maximum possible adjustment, Click Studios typically rounds down the final increase to ensure fair and sustainable pricing for all customers.

 How does Click Studios determine pricing for major software releases and new products?
 Click Studios releases major new versions of Passwordstate and its associated modules approximately every 2.5 to 3 years. These major releases incorporate a significant volume of new features, enhancements, and security advancements. Before launching a major version, we conduct a comprehensive market review to establish competitive and value-driven pricing. Our goal is to maintain a pricing structure that is both cost-effective for enterprises and continues to offer superior functionality compared to competitor solutions.

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Nominated Contacts FAQ

 Why does Click Studios require Nominated Contacts?
 Click Studios maintains a designated list of up to four (4) Nominated Contacts for each organization that purchases our software. These contacts serve as the primary points of communication and will receive all license keys, critical product updates, and automated renewal notifications. We only record the first name, surname, and business email address for each contact to facilitate secure and efficient communication.

 Can we use a generic email address as a Nominated Contact?
 Yes, organizations may designate a generic email address as one of their four (4) Nominated Contacts. However, Click Studios strongly recommends maintaining at least one named individual’s First Name, Surname, and business email address to ensure direct accountability and effective communication.

 What should we do if a Nominated Contact leaves our organization?
 Maintaining accurate and up-to-date Nominated Contacts is the responsibility of your organization. If a designated contact is no longer with your company or needs to be updated, please email sales@clickstudios.com.au with the revised contact details to ensure uninterrupted access to support and renewal notifications.

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“Free for 5 Users” FAQ

 What is the "Free for 5 Users" version of Passwordstate?
 Click Studios is committed to supporting small businesses by offering the "Free for 5 Users" edition of Passwordstate. This version includes full Enterprise functionality for up to five (5) users and has a commercial value of $318.50 USD, provided at no cost to eligible organizations.

 Does the "Free for 5 Users" version include Annual Support and Upgrade Protection?
 Organizations using the "Free for 5 Users" version can upgrade to the latest version of Passwordstate at any time. However, technical support is not included with this free edition. Users can seek assistance through our community forums, where other members may provide guidance and best practices.

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Passwordstate Client Access Licenses FAQ

 How do the Client Access License tiers work (e.g., 10 to 19 licenses)?
 Passwordstate licensing is structured to provide greater cost efficiency when purchasing larger quantities of Client Access Licenses in a single transaction. Discounts do not accumulate if additional licenses are purchased at a later date.  Below is an overview of the license pricing tiers, with and without Annual Support and Upgrade Protection included:

No. Users	Price per User - No Maintenance (USD)	Price per User - With Maintenance (USD)
1 to 9	$63.70	$76.40
10 to 19	$59.00	$70.80
20 to 49	$54.50	$65.40
50 to 74	$46.30	$55.60
75 to 99	$41.70	$50.00
100 to 199	$35.80	$43.00
Enterprise	$7,259.00	$8,711.00
Global	$19,229.00	$23,075.00

 What is the difference between Client Access, Enterprise and Global Licenses?
 Passwordstate offers three distinct licensing types to accommodate sizing requirements:

 Are Client Access, Enterprise, and Global Licenses a one-time purchase or an annual cost?
 Enterprise and Global Licenses are perpetual and require a one-time purchase, granting you indefinite ownership. Client Access Licenses are also perpetual; however, if you choose to reduce the number of licenses covered by Annual Support and Upgrade Protection, any uncovered licenses will be removed. If needed in the future, these removed licenses must be repurchased.

 While the licenses themselves do not require renewal, maintaining an active Annual Support and Upgrade Protection subscription is essential for ongoing product upgrades, technical support, and access to specific modules, such as the Password Reset Portal and Remote Site Locations modules.

 How is a Client Access License counted, by user accounts or passwords created?
 Passwordstate licensing is based strictly on the number of Named Users. There are no restrictions on the number of passwords that can be stored within the system.

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Annual Support and Upgrade Protection FAQ

 What are the benefits of Annual Support and Upgrade Protection?
 An active Annual Support and Upgrade Protection subscription ensures that enterprises stay up to date with the latest security and functionality enhancements by providing access to all minor and major software releases of Passwordstate. It also includes priority support for technical inquiries, usage guidance, and general assistance, along with remote desktop assistance when deemed necessary by our support team. Certain features are bound to Annual Support and Upgrade Protection. For full details, please refer to our Support Agreement.

 What is the cost of Annual Support and Upgrade Protection in subsequent years?
 The Annual Support and Upgrade Protection renewal cost is 20% of the total current license value.
 For example, if you purchase 10 licenses with Annual Support and Upgrade Protection for $708.00 USD, the renewal cost in subsequent years would be $118.00 US per year.

 If we purchase licenses without Annual Support and Upgrade Protection, do we need to repurchase all new licenses to upgrade in the future?
 No, a full repurchase is not required. However, the most cost-effective approach is to maintain an active Annual Support and Upgrade Protection subscription.

• Standard renewal rate: 20% of the license value.
• If support has lapsed: Reinstating support at a later date costs 50% of the current license value.

 To avoid unnecessary costs, we strongly recommend keeping your subscription active.

 What functionality is available if Annual Support and Upgrade Protection is not active?
 If Annual Support and Upgrade Protection is not active or has expired, the following limitations apply:

Passwordstate: Fully functional but cannot be upgraded to newer versions.
High Availability Module: Fully functional.
Password Reset Portal: Subscription-based – all functionality is disabled without active Annual Support and Upgrade Protection.
Remote Site Locations: Subscription-based – all functionality is disabled without active Annual Support and Upgrade Protection.


 What is the cost of reinstating Annual Support and Upgrade Protection after expiration?
 The standard renewal rate< for Annual Support and Upgrade Protection is 20% of the current license value. However, if support has expired and needs to be reinstated, the cost increases to 50% of the current license value. To avoid higher renewal costs and potential service disruptions, we strongly advise keeping your subscription active.

 Can renewal dates for Annual Support and Upgrade Protection be adjusted?
 No, renewal dates cannot be adjusted. However, to ensure sufficient time for internal procurement processes, Click Studios sends the first renewal notification 90 days in advance to help organizations plan their renewal orders accordingly.

 What payment methods are accepted for Annual Support and Upgrade Protection renewals?
 Click Studios offers two secure and convenient payment methods to accommodate our customers' preferences:

• Bank Transfers: Supported for all renewals.
• Credit Card Payments: via our ecommerce partner BlueSnap using their payment gateway.

 Note: Check Payments are no longer accepted, as Australian banks no longer process foreign checks. For Bank Transfer renewals, customers must provide a soft copy of a Purchase Order (PO) confirming the renewal. Without this confirmation, support coverage will lapse, and new license keys will only be issued upon receipt of payment.

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High Availability Module FAQ

 What is the purpose of the High Availability (HA) module?
 The High Availability (HA) module provides a secondary instance of Passwordstate for Disaster Recovery (DR) and Business Continuity purposes.  Without an HA license, the End User License Agreement (EULA) permits only one production installation. With the HA module, if your primary Passwordstate web server becomes unavailable, users can seamlessly access their credentials via the HA instance, ensuring uninterrupted operations.

 Does the High Availability (HA) module require an Annual Support and Upgrade Protection subscription?
 Yes, similar to Client Access, Enterprise, and Global licenses, the HA module requires an active Annual Support and Upgrade Protection subscription. The renewal cost is 20% of the current license value.

 How is the High Availability (HA) module licensed?
 The HA module license mirrors the Named User count of your Primary Instance and enables you to deploy a Secondary Instance strictly for Disaster Recovery and Business Continuity purposes.

 Can we use Virtual Server Replication for Disaster Recovery and Business Continuity?
 Yes, Virtual Server Replication can be used for disaster recovery and business continuity. However, as stipulated in our End User License Agreement (EULA), organizations must purchase the HA module if they intend to use virtual replication technologies for these purposes.

 If we expand our user base by purchasing additional Client Access Licenses, do we need to purchase an additional High Availability license?
 No, the High Availability module is a one-time purchase. If you add additional Client Access Licenses in the future, the existing HA license remains valid and does not require any modifications or additional purchases.

 Will the High Availability module continue to function if our Annual Support and Upgrade Protection expires?
 Yes, the HA instance will remain fully operational even if Annual Support and Upgrade Protection has expired. However, without an active support subscription:

• Upgrades to newer versions will not be available.
• Technical support services will no longer be provided

 To ensure continued access to updates and support, we strongly recommend keeping Annual Support and Upgrade Protection active.

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Password Reset Portal Module FAQ

 Is it possible to purchase a smaller number of licenses instead of the predefined blocks?
 No, licenses for the Password Reset Portal Module must be purchased in fixed blocks as specified in our licensing structure. Partial or custom quantities are not available.

 We have strategically priced this module to remain cost-effective for enterprises, ensuring accessibility while maintaining operational efficiency.

 What does the ‘Unlimited Users’ license option provide?
 The Unlimited Users license grants enterprise-wide access to the Password Reset Portal, allowing an unlimited number of users to securely reset or unlock their Active Directory account without IT intervention.

 This option is typically suited for organizations with 10,000+ users that require a scalable and cost-effective self-service password reset solution.

 What happens if our annual subscription for this module expires?
 If your Password Reset Portal Module subscription expires, then Self-service password resets and account unlocks will be unavailable, and users will need to contact your IT Help Desk. To maintain operational efficiency and reduce IT support overhead, we recommend keeping this subscription active.

 How can we co-terminate the subscription end date with our existing Passwordstate Licenses?
 To align the renewal date of the Password Reset Portal Module with your existing licenses, please contact our sales team at sales@clickstudios.com.au.  We will provide a customized quotation, ensuring that all support and module subscriptions remain co-termed.

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Remote Site Locations Module FAQ

 Do I need to purchase Client Access Licenses for clients logging in to view their passwords?
 No, Client Access Licenses are not required for users accessing Passwordstate through a Remote Site Location.

 Each Remote Site Location license allows >unlimited users from that site to log in and view credentials. Their User Accounts in Passwordstate do not count towards any Client Access Licenses you may have purchased.

 What happens if our annual subscription for this module expires?
 If the Remote Site Locations Module subscription expires, the following functionality will be disabled:

• Privileged Access Management (PAM) for remote sites will no longer be available.
• Discovery Jobs, Account Heartbeats, and Automated Password Resets will fail to execute.
• Users with Free Licenses from remote sites will be unable to log in to Passwordstate to view credentials.

 To prevent service disruptions, we recommend maintaining an active subscription.

 What does the ‘Unlimited Sites’ license option provide?
 The Unlimited Sites license allows enterprises to manage an unrestricted number of remote locations within Passwordstate.

 For organizations with 30 or more Remote Site Locations, this is the most cost-effective licensing option to ensure seamless Privileged Access Management (PAM) across distributed environments.

 How can we co-terminate the subscription end date with our existing licenses?
 To align the renewal date of the Remote Site Locations Module with your existing Passwordstate licenses, please contact our sales team at sales@clickstudios.com.au.  We will provide a customized quotation, ensuring that all support and module subscriptions remain co-termed.

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Software End User License Agreement (EULA) FAQ

 Do I need to accept the Click Studios Software End User License Agreement (EULA)?
 Yes, by clicking “I agree” (or a similar acceptance button) during your order process, or by accessing and using Click Studios software, you indicate your acceptance and agreement to be bound by the terms of the EULA.

 If you do not agree with the terms outlined in the EULA, do not use or access the software.

 Does the Click Studios EULA apply if we purchase licenses or Annual Support and Upgrade Protection through an Authorized Reseller?
 Yes, the Click Studios EULA applies to all customers, including those purchasing via an Authorized Reseller. If you do not agree to the EULA, you must refrain from using or accessing the software.

 When do updates to the Click Studios EULA take effect?
 To ensures all customers operate under the most current terms and conditions, the EULA takes effect:

• Upon your next renewal of Annual Support and Upgrade Protection, or,
• Upon your next Order> placed after the published Effective Date of the updated EULA.

 Can Click Studios modify the EULA to accommodate our legal or compliance requirements?
 No, modifications to the EULA cannot be made on a per-customer basis. Maintaining a standardized agreement allows us to:

• Focus on ongoing product innovation.
• Keep our pricing competitive.
• Ensure fair and consistent licensing terms across all customers.

 The EULA is designed to be fair and equitable for all parties involved.