Pricing & Ordering FAQ
Below is a collection of questions and answered gathered from customers relating to Passwordstate's pricing model.

General Pricing FAQ

Question:
 What are each of the different types of licenses and modules?
Answer:
 Passwordstate has a combination of different license and subscription modules, depending on the type of features you require. Below is a summary of each:

License Type Purpose Purchased
Client Access Licenses Per user licenses to login to Passwordstate and use all Privileged Access Management (PAM) features Once Off
High Availbility Module Allows uninterrupted access to your passwords during a disaster Once Off
Annual Support and Upgrade Protection Technical support and upgrades to all new versions of the software Annually
Password Reset Portal Module Self Service Reset Portal allowing users to reset/unlock their own Active Directory accounts Annually
Remote Site Locations Module Provides Privileged Access Management (PAM) for firewalled environments Annually
Question:
 What happens if I need to purchase additional licenses?
Answer:
 Please contact us at sales@clickstudios.com.au, letting us know what additional licenses you need, and we will then provide you a quote for your new licenses, where your maintenance and/or module subscriptions are properly co-terminated.

Question:
 Can we purchase licenses through a Reseller?
Answer:
 Yes you can purchase licenses through a Reseller, but it can cost more than purchasing through us directly, as you will need to pay for their service in addition to the price of your licenses. Click here for a list of Authorized Resellers.

Question:
 Are there any discounts for education institutions and non-profits?
Answer:
 Yes, we offer 30% discount on the purchase of Passwordstate Client Access Liceses, or the High Availability Module. We do not offer discount on the Password Reset Portal or Remote Site Locations module subscriptions. Please refer to this page for full details - Non-Profit Discount. Note: The full 30% discount is only available when purchasing direct through Click Studios, as we allow our Resellers to charge an additional 20% on top of the retail prices.

Question:
 Do education institutions and non-profits also receive discount on Maintenance Renewals?
Answer:
 Unfortunately we do not offer discount on maintenance renewal, as our cost of maintenance is already discounted.

Question:
 Are there any discounts for government organizations?
Answer:
 Discounts are not offered to government organizations (unless you are a provider of primary, secondary or tertiary education in which case you would qualify for Click Studioss academic pricing).

Question:
 How can I request a quote?
Answer:
 Requesting a quote is as easy as visiting the following page and filling in your details - Request a Quote

Question:
 Where can I find the Passwordstate End User Agreement?
Answer:
 You can view and download the Passwordstate UELA here - Passwordstate EULA

Question:
 After I purchase, do I need to reinstall the software?
Answer:
 There is no need to reinstall your software. Your existing installation can be updated by simply updating your license keys

Question:
 How can I submit a purchase order (PO number) to Click Studios?
Answer:
 To get started, please visit the following page for instructions on how to submit a PO to us - Purchase Order Instructions.

Passwordstate Client Access Licenses FAQ

Question:
 How does the Named User licenses ranges work i.e. 10 to 19 licenses?
Answer:
 The licensing is structured to offer greater discount when you purchase more Client Access Licenses up front. The discount is not accumulative if you purchase additional licenses at a later date. Below is a table showing the different price ranges, and these prices include Annual Support and Upgrade Protection.

No. Users Price per User (USD)
1 to 9 $54.12
10 to 19 $48.84
20 to 49 $43.56
50 to 74 $39.60
75 to 99 $34.32
100 to 199 $29.04
Enterprise $6,204.00
Global $16,434.00
Question:
 What is the difference between Named User, Enterprise License and Global License?
Answer:
 See below for a description of each of the license types.

Named Users
Named Users allows for one Production installation, and a specific number of Named Users who can log into Passwordstate and use the software.

Enterprise License
Enterprise License allows for one Production installation, with an unlimited number of users.

Global License
Global License allows for an unlimited number of Production installations, and an unlimited number of users.
If also purchasing the High Availability license, the Global License also allows for unlimited number of installations of this as well.
(Note: The Global License is only allowed to be used within same company structure - no subsidiaries, or partner companies, or separate government departments)

Question:
 Are the Client Access Licenses a one-time purchase or annual cost?
Answer:
 The Client Access Licenses are a perpetual license (one-time cost), and they are yours to own forever once purchased.

Question:
 Is a client access considered a user account or a password created?
Answer:
 Licensing is based on the number of users. There are no other restrictions in Passwordstate, and you can record an unlimited number of passwords.

Annual Support and Upgrade Protection (Maintenance) FAQ

Question:
 What does Annual Support + Upgrade Protection entitle you to?
Answer:
 Annual Support + Upgrade Protection entitles you to all minor and major releases of Passwordstate, priority email & phone support, and remote desktop assistance if required. Full details for the Support Agreement can be found here View Support Agreement.

Question:
 What is the cost of Annual Support + Upgrade Protection in subsequent years?
Answer:
 Subsequent years for Annual Support + Upgrade Protection is 20% of the cost of the Client Access licenses without Annual Support. For example, if you were to purchase 10 licenses with annual support for $443.52 USD, subsequent years for Annual Support would be $73.92 USD.

Question:
 If you purchase without Annual Support + Upgrade Protection and want to upgrade to a future release of Passwordstate, do you have to buy all new licenses?
Answer:
 No, we will offer an upgrade path - although it's generally more cost effective to purchase the Upgrade Protection annually.

Question:
 If I let my maintenance expire, what is the cost to start maintenance again?
Answer:
 Maintenance is normally 20% of the license cost (for Client Access Licenses and High Availbility Module), but to re-start maintenance after it has expired will increase the cost to 50% - it is more cost effective to keep an active maintenance agreement.

High Availability Module FAQ

Question:
 What is the purpose of the High Availability module?
Answer:
 The purpose of the High Availability module is to allow you to have a second install of Passwordstate for Disaster Recovery purposes – without purchasing this license, the End User License Agreement (EULA) only allows you to have one production install. In the event your primary Passwordstate web server or database server were unavailable, you can still access your passwords via the High Availability instance.

Question:
 How is the High Availability module licensed?
Answer:
 The HA module is licensed for the same number of Client Access Licenses you have purchased for the primary install, and the HA license allows you to have a secondary installation for disaster recovery purposes.

Question:
 If I have previously purchase some Client Access Licenses, and the High Availability module, and wish to purchase additional Client Access Licenses, do I need to purchase anything additional for the High Availability module?
Answer:
 No you don't - the High Availability module is a once off purchase, regardless of adding additional licenses any time in the future.

Password Reset Portal Module FAQ

Question:
 Your licensing seems to indicate you need to purchase blocks of users. If I wish to purchase a smaller number of licenses, is this possible?
Answer:
 Unfortunately this is not possible, and you would need to purchase the required "blocks" of licenses. We've have kept the cost of this module at a reasonable price, so hopefully this would not be an issue for our customers.

Question:
 What does the 'Enterprise' license option provide for this module?
Answer:
 It allows for an unlimited number of users in your organization to use the Password Reset Portal to unlock or reset their Active Directory accounts.

Question:
 What happens if I let my annual subscription for this module expire?
Answer:
 If this module where to expire, no users would be able to unlock or reset their own Active Directory accounts, and would instead need to call your Help Desk to organise this.

Question:
 If I want to purchase some licenses for this module, how to I co-terimate the subscription end date with my exisitng Passwordstate Client Access Licenses?
Answer:
 Please contact us at sales@clickstudios.com.au, letting us know how many licenses you need, and we will then provide you a quote where your maintenance and/or module subscriptions are properly co-terminated.

Remote Site Locations Module FAQ

Question:
 If I want my clients to login and view their passwords, do I have to purchase any Client Access Licenses for them?
Answer:
 No you don't - each Remote Site Location license allows for an unlimited number of users from that site logging in and viewing their passwords. Their User Account records in Passwordstate does not count towards any Client Access Licenses you may have purchased.

Question:
 What happens if I let my annual subscription for this module expire?
Answer:
 If this module where to expire, then no Privileged Access Management (PAM) to any remote sites would be possible. It would prevent Discovery Jobs, Account Heartbeats and Password Resets from executing. It will also prevent users from that site logging into Passwordstate to view their passwords.

Question:
 What does the 'Enterprise' license option provide for this module?
Answer:
 It allows for an unlimited number of Site Locations to be managaged from within Passwordstate. If you have a requirement to manage more than 30 Remote Site Locations, then this is the most cost effective option you can choose.

Question:
 If I want to purchase some licenses for this module, how to I co-terimate the subscription end date with my exisitng Passwordstate Client Access Licenses?
Answer:
 Please contact us at sales@clickstudios.com.au, letting us know how many licenses you need, and we will then provide you a quote where your maintenance and/or module subscriptions are properly co-terminated.