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Passwordstate Support
At Click Studios, we pride ourselves on providing the best support possible. If you are having issues with installing or using Passwordstate, or simply have an enquiry, please refer to the support options below.

We guarantee a 2 hour response during our business hours, and 24 outside business hours (normally within 12 hours).

Generate Support Ticket

When requesting technical support, please specify your Passwordstate Build Number, Web Server Operating System, and the other relevant data mentioned below:

Passwordstate Build Number  
Web Server Operating System  
select
Load Balancers or Proxy Server  
select
Web Server Anti-Virus Software  
select

  • Screenshots of any errors you may be experiencing
  • Any instructions for how you can reproduce the error
Generate Support Ticket

Please note Load Balancers, Proxy Servers, Reverse Proxy Servers and Anti-Virus Software are not supported by Click Studios, and we may request they be removed/bypassed, to troubleshoot your support call, if we believe them to be interfering with functionality or performance of our software.
We always respond to emails. If you do not receive an email back from us, please check your Spam Folder/Software, and if possible, whitelist our domain of @clickstudios.com.au
Note: You must have a default Email Client configured in order to use the 'Generate Support Ticket' button above. If no popup windows appears when clicking this button, please email your request to support@clickstudios.com.au




Support Hours

Technical Support is available during the following hours:

Phone Support
Available Mon-Fri, 8:30am-5:00pm UTC +09:30 (Adelaide, Australia).

Email Support
Available Mon-Fri, 6:00am-6:00pm UTC +09:30 (Adelaide, Australia).

Extended Hours Support
Extended Hours and 24x7 Emergency Technical Support are available as a prepaid option (View Support Agreement for more information).

Phone: +61 88120 0630
Address: Level 3, 97 Pirie St, Adelaide, SA 5000, Australia