Passwordstate Support

At Click Studios, we pride ourselves on providing the best support possible. If you are having issues with installing or using Passwordstate, or simply have an enquiry, please refer to the support options below.

Community Forum - get support from other community members, via our forums
Passwordstate Documentation - find manuals, upgrade instructions and technical documentation
Passwordstate Changelog - details new features, and also fixed bugs which may be affecting you

Generate Support Ticket

Please specify your Passwordstate Build Number, and other options below as appropriate. Please also provide:

Screenshots of any errors you may be experiencing
Any instructions for how you can reproduce technical issues

Ticket Type

select

Passwordstate Build Number

Web Server Operating System

select

Hosting Platform

select

Load Balancers or Proxy Server

select

License Type

select

Annual Support License Key

I acknowledge the information above is correct, and the Technical Support team will assess if a scheduled call or remote session will be required. If we determine these are required, they will be scheduled to occur during Click Studios standard support hours.

Generate Support Ticket

Note: You must have a default Email Client configured in order to use the 'Generate Support Ticket' button above. If no popup windows appears when clicking this button, please use the following Web Form instead - Support Web Form

Please note Load Balancers, Proxy Servers, Reverse Proxy Servers and Anti-Virus Software are not supported by Click Studios, and we may request they be removed/bypassed, to troubleshoot your support call, if we believe them to be interfering with functionality or performance of our software.

We always respond to emails. If you do not receive an email back from us, please check your Spam Folder/Software, and if possible, whitelist our domain of @clickstudios.com.au