Technical support, how to questions, and general enquiries, and software updates and upgrades: Bug fixes, performance improvements, new features and Update/Upgrade releases are included for the support period.

Note 1: If Click Studios determines a customer is logging an excessive number of support calls, Click Studios reserves the rights to limit the number of support calls logged, or provide an alternative paid option for the higher volumes of calls.
Note 2: You must have active Annual Support and Upgrade Protection with Click Studios to receive technical support, or assistance of any kind.
Note 3: Technical support is initiated via our Passwordstate Support Portal. Our Technical Support team will then liaise with you via email for the life of that Support Ticket. If issues cannot be resolved in this manner Click Studios will assess the situation, determine if scheduled calls or remote sessions will be required and organize these with the customer during the standard support hours listed below.

Support Portal Tickets
Responses between Mon-Fri, 7:30am-5:30pm UTC +09:30 (Adelaide, Australia), excluding Public Holidays
Passwordstate Support Portal: https://www.clickstudios.com.au/support.aspx

Annual Support and Upgrade Protection provides you with the following:

Supported versions: Only the current major version and one previous version and their associated add-ons (within 90 days of release of the current version) are supported.
Term: Service is provided for one year from your date of purchase.
Scope: Technical support is limited to the reporting and correction of product defects and installation and configuration assistance.
Updates & Upgrades: All Updates & Upgrades (bug fixes, maintenance releases, and new feature versions) are included.
Response time: If your Support Ticket is generated between the support hours described above, you will generally receive a response the same day. If outside of standard support hours, we guarantee a 24 hour response - and generally it's within 12 hours - excluding weekends and Public Holidays.
Non-transferable: Annual Support and Upgrade Protection cannot be transferred or reassigned. It only applies to the specific covered product(s) duly licensed from Click Studios.
Third party products: You are not covered for third party applications, hardware, or use of Click Studios software in unsupported environments.
Limitation of liability: Click Studios’s cumulative liability to you, or any other party, for any loss or damages resulting from any claims, demands or actions arising out of or relating to Annual Support and Upgrade Protection shall not exceed the amount paid to Click Studios for Annual Support and Upgrade Protection.

Please note that expired Annual Support and Upgrade Protection is subject to a reinstatement fee in order to reactivate your coverage.