User Account Management

Ideally, your Service Desk should not be required to perform any Active Directory account management within the Passwordstate User Interface, but under certain circumstances you may find user's still calling the Service Centre for assistance. The types of scenarios where this may be requires are:

  • They could not use the Portal for various reasons
  • They need assistance with the Verification Policy applied to their account
  • They need their Enrollment Email resent to them again manually
If the user has phoned the Service Centre in order to have their AD account reset or unlocked, then it is recommended to use the Passwordstate User Interface for this instead of the Active Directory tools, as it allows you to record these events for reporting purposes - and helps identify if there are certain reasons why users are not using the Password Reset Portal.